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Online shop guide

FUMMY REFACE Describes the payment method and delivery of directly managed stores, and the return / exchange policy of this shopping site.

Payment method for FUMMY REFACE retail stores

About payment method

You can use "credit card payment", "cash on delivery", "convenience store payment", "bank transfer", and "carrier payment" as payment methods on this site.

Credit card payment

VISA, MASTER, JCB and American Express are available.
* Withdrawals are subject to the membership agreement of each credit card.

<About security code>
The security code is the 3rd or 4th technique number printed separately from the card number.
Entering this number will improve security when using the service.

Cash on delivery

You can receive the item in exchange for cash at the delivery address.
When the item arrives, please pay the item price directly to the delivery person (Japan Post) in cash.

* Cash on delivery fee will be delivered free of charge . Please feel free to use it.

Convenience store payment (prepayment)

[Available convenience stores] Seven-Eleven / Lawson / FamilyMart / Ministop / Daily Yamazaki / Seicomart

After completing your order, we will send you an email confirming your order.

This e-mail contains the "payment slip number" and "receipt number" required for payment, as well as the payment procedure at the convenience store.

Please follow the instructions provided and pay at the convenience store within 5 days. The item will be shipped after payment is completed.

On the order confirmation screen, "KOMOJU Co., Ltd.", which is the payment system name of this store, is displayed. Please confirm.

* Convenience store settlement fee is 190 yen.

Please note that the payment slip number or payment receipt number will become invalid 5 days after the order is completed.

Bank transfer

Please transfer to the bank account described in the email sent after completing your order. The product will be delivered after payment is confirmed.

* The transfer fee will be borne by the customer.

Regarding delivery

About delivery within Japan

Products paid by credit card will be delivered within 4 days from the date of order.

Products will be delivered by bank transfer or convenience store payment within 4 days after confirmation of payment.
Shipping is free nationwide .

The delivery company will deliver by Yu-Pack of Japan Post .

About returns and exchanges

・ We will only accept returns or exchanges if there are defective products. If you find any defective products, please be sure to contact us. Please contact us by email within 7 days after the item arrives. After contacting us by e-mail, we will return the product and exchange it for a non-defective product. In that case, we will bear the shipping fee.
・ Please note that due to the nature of the product, we do not accept returns or exchanges due to customer convenience .

・ If you do not contact us within 7 days after the item arrives , we will accept returns or exchanges for items that have been opened, items that have been used even once, items that have been scratched or soiled at your own risk. can not.

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